Unusual Breach Report by Humana Shines Light on Fraud Prevention

May 29, 2018 Mayuri Kumar

An unusual breach notification issued by health insurer Humana shows how some organizations are identifying anomalous behaviors of voice technology users to detect potential fraud.

In a May 21 data breach notification from Humana posted on the Vermont Attorney General's website, the health insurer says it recently received an unspecified number of calls to its automated, toll-free "interactive voice response" telephone system that the company's technology team deemed suspicious.

Marti Arvin shares her thoughts. Click here to read the full article. 

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