Working in healthcare can be difficult during an ordinary day. Add additional environmental stressors such as a hurricane, flooding, or a global pandemic, and it becomes even more so. These stressors not only affect the healthcare worker but patients and their families as well. Dealing with an aggressive or violent patient or visitor is not that uncommon but might be even more of an issue when these types of additional stressors are layered on top of the situation.
Being prepared will make it easier for the organization to deal with an aggressive or violent situation. Healthcare entities need to consider how to deal with aggressive or violent patients or visitors. This might include drafting a policy and procedure, providing training, and conducting drills on how to respond.
Marti Arvin, Executive Advisor at CynergisTek, discusses difficulties working in the healthcare industry and additional environmental stressors such as a hurricane, flooding, or a global pandemic. Marti also discusses the effect stressors can have on healthcare workers as well as patients and their families especially when dealing with an aggressive or violent patient or visitor and the issues involved when these types of additional stressors are layered on top of each other.
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Copyright 2021Compliance Today, a publication of the Health Care Compliance Association (HCCA).
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