An unusual breach notification issued by health insurer Humana shows how some organizations are identifying anomalous behaviors of voice technology users to detect potential fraud.
In a May 21 data breach notification from Humana posted on the Vermont Attorney General's website, the health insurer says it recently received an unspecified number of calls to its automated, toll-free "interactive voice response" telephone system that the company's technology team deemed suspicious.
Marti Arvin shares her thoughts. Click here to read the full article.
