KLAS’s Recent Report on Cybersecurity Services Firms: What Are the Implications for HIT Leaders?

August 4, 2018 Mayuri Kumar

On June 19, the Orem, Utah-based KLAS Research released its report on cybersecurity services firms. The report, authored by Garrett Hall and Dan Czech, was the first of its kind, surveying the levels of satisfaction experienced by patient care organization leaders with external cybersecurity services companies. As KLAS noted in the release of the report on its website, “Since the beginning of 2018, healthcare security breaches have become an almost daily occurrence. While many healthcare organizations have implemented technologies to help combat both internal and external security threats, some are taking additional measures by leveraging the cybersecurity services and expertise of third-party firms. To highlight which firms can best help their clients be successful, KLAS interviewed 129 healthcare organizations about their engagements with cybersecurity firms to find out which services these firms offer and the types of outcomes they were able to achieve. Additionally, respondents were asked about their firm’s healthcare knowledge, ability to cater to customer needs, and strategic expertise.”

 

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